FAQ


WHERE ARE YOU BASED?

Northernspells are based in Bergen, Norway - and ships all the magic from here! 

WHERE DO YOU SHIP?

NorthernSpells ships worldwide!
Shipping is calculated at checkout, and you can choose between tracked (With DHL) and non-tracked (With Posten Norge).

WHAT IS YOUR RETURN POLICY?

All our products are individually inspected for any flaws, and all the details of the products are clearly stated, so what you see in our online shop is what you get.
For this reason returns and exchanges are not accepted.

If you have any problem with your order - defective products, or damages from transit  - please e-mail us with your order number and we will do our best to find a solution you are happy with!

WHAT ABOUT CANCELLING ORDERS?

Cancelling orders can be done, but is not a service we are responsible for.
Orders are shipped out as quick as possible, and sometime it takes a bit longer to answer all the mails you amazing people send than we wish it did.
If your order is shipped within the time we get back to you, you can unfortunately not cancel the order.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

NorthernSpells is an indie-brand, and a small badass business, working hard to give you your orders as quick as possible!
With the help of our friends at Grønneviken we pack and ship as quick as we can!
The normal turnaround time for this is 1-5 days.
(Preorders and orders during holidays might take longer. During Christmas times, I announce on the shop and instagram when the "last order date" will be.)

Estimated shipping times are listed below:

SHIPPING WITH POSTEN (non-tracked)

Destination Transit Time (From Shipment)
United States 1-3 weeks
Europe 1 - 2 weeks
Asia

 2 - 8 weeks

Norway 1 week

Please note, overseas customers usually receive their order in 2-4 weeks, but delays might occur due to custom processing, so eight weeks is noted to be safe.

SHIPPING WITH DHL

Destination Transit Time (From Shipment)
Europe 1 - 2 days
Rest of the world 2 - 4 days

WHAT HAPPENS IF MY PACKAGE GETS LOST?

We offer two types of shipping, tracked an non-tracked.
If your tracked package gets lost, DHL has a wonderful customer support who helps you within a blink of an eye!

Posten Norway offers non-tracked shipping, and they are very punctual! But should your package get lost along the way, your local post office is responsible for assisting you in finding your package. Once packages are handed over to Posten Norway, their delivery is unfortunately out of our hands. While lost packages are rare, we do recommend ordering the tracked options for large orders.

As much as we'd love to ship them to you using magical owl-mail, for now these are our two options for shipping.
NorthernSpells are always looking for cheaper and better shipping options - so maybe the owls (Or other more normal shipping-companies) will appear!
We will always ship with the cheaper shipping options available!

I'VE ORDERED A PRE-ORDER ITEM, AND AN IN-STOCK ITEM. CAN YOU SHIP THEM SEPERATELY?

If you order a pre-order item, or any item that states it will have a longer processing time, all items will be shipped together due to the cost of shipping.
If you wish to receive the in-stock items first, please order them separately.

CAN YOU ADJUST THE VALUE ON MY ORDER, TO LOWER CUSTOM FEES?

NO ONE likes to pay custom fees, and often ask us to ship their orders as gifts or with a lower order value to avoid custom fees. We are not able to do this, as falsifying custom forms is a federal offence.
Customers are responsible for any taxes and fees associated with their orders.
Taxes vary from country to country. If you are eligible for taxes you will charged before your receive your goods.

HOW IS YOUR PACKAGING HANDLED?

Northernspells also collaborates with Grønneviken AS. While I personally inspect every product, they are responsible for checking, packing and sending off every order with enthusiasm and love.

Grønneviken is a so called "Protection business" which means that all the workers working there either have issues finding work in our modern society, or simply needs a safer and more repetitive workplace.
This means that working with NorthernSpells provides them with a meaningful workday.

MORE DETAILS ABOUT YOUR SHIPPING OPTIONS:

DHL: DHL is an express option for all overseas shipments.
They make sure your order gets to you as quick and safe as possible, as well as keeping in touch with you after the order has been shipped.

All orders are shipped with the express 1-3 days delivery time option.

You will get information on delivery as soon as your order is on its way, you can change the date and place it will be delivered - and even how it's delivered.
Wanna leave it with your neighbor? Sure!
Have a safeplace they can put it? No problem!
Did you go on holiday? They will keep it for you until you return!

POSTEN NORWAY: This option is an untracked option, normal mailbox-shipment.
It takes a while longer to arrive; typical shipping times to Europe is 1-2 weeks - or longer during holidays.
And the rest of the world: 2-5 weeks - or longer during holidays.