WHERE ARE YOU BASED?
Northernspells are based in Bergen, Norway - and ships all the magic
from here!
WHERE DO YOU SHIP?
NorthernSpells ships worldwide!
Shipping is calculated at checkout, and you can choose between
tracked and non-tracked.
WHAT IS YOUR RETURN POLICY?
All our products are individually inspected for any flaws, and all the
details of the products are clearly stated, so what you see in our online
shop is what you get.
For this reason returns and exchanges are not accepted.
If you have any problem with your order - defective products, or
damages from transit - please e-mail us with your order number and
we will do our best to find a solution you are happy with!
WHAT ABOUT CANCELLING ORDERS?
Cancelling orders can be done, but is not a service we are responsible
for.
Orders are shipped out as quick as possible, and sometime it takes a
bit longer to answer all the mails you amazing people send than we
wish it did.
If your order is shipped within the time we get back to you, you can
unfortunately not cancel the order.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
NorthernSpells is an indie-brand, and a small badass business, working
hard to give you your orders as quick as possible!
The normal turnaround time for this is 1-5 days for tracked, and untracked are sent out in bulk every 1-2 weeks!
(Preorders and orders during holidays/weekends might take longer. )
Estimated shipping times are listed below:
UNTRACKED SHIPPING
Please note, overseas customers usually receive their order in 2-4
weeks, but delays might occur due to custom processing, so eight
weeks is noted to be safe.
Destination Transit Time (From Shipment)
United States 1-3 weeks
Europe 1 - 2 weeks
Asia 2 - 8 weeks
Norway 1 week
WHAT HAPPENS IF MY PACKAGE GETS LOST?
We offer two types of shipping, tracked and untracked.
Posten Norway offers non-tracked shipping, and they are very punctual!
But should your package get lost along the way, your local post office is
responsible for assisting you in finding your package. Once packages
are handed over to Posten Norway, their delivery is unfortunately out of
our hands. While lost packages are rare, we do recommend ordering
the tracked options for large orders.
As much as we'd love to ship them to you using magical owl-mail, for
now these are our two options for shipping.
NorthernSpells are always looking for cheaper and better shipping
options - so maybe the owls (Or other more normal shipping-
companies) will appear!
We will always ship with the cheaper shipping options available!
I'VE ORDERED A PRE-ORDER ITEM, AND AN IN-STOCK ITEM.
CAN YOU SHIP THEM SEPERATELY?
If you order a pre-order item, or any item that states it will have a longer
processing time, all items will be shipped together due to the cost of
shipping.
If you wish to receive the in-stock items first, please order them
separately.
CAN YOU ADJUST THE VALUE ON MY ORDER, TO LOWER
CUSTOM FEES?
NO ONE likes to pay custom fees, and often ask us to ship their orders
as gifts or with a lower order value to avoid custom fees. We are not
able to do this, as falsifying custom forms is a federal offence.
Customers are responsible for any taxes and fees associated with their
orders.
Taxes vary from country to country. If you are eligible for taxes you will
charged before your receive your goods.
HOW IS YOUR PACKAGING HANDLED?
Northernspells has found an amazing packing-goblin named Jonas who handles most of the packing! He has been trained by the very best, and he double, and triple checks the packages to make sure YOU get your wonderful merchandise <3